Contact us
| General questions | Email [email protected]. |
|---|---|
| Questions, billing and refunds | Email [email protected]. We reply within 2 business days (Monday to Friday). |
| A wrong or missed result | Email [email protected] with the subject “Result report.” We treat these ahead of other email and aim to acknowledge within 1 business day. |
| Privacy requests | Email [email protected]. |
| Order or receipt problems | Use the link in your Paddle receipt, or paddle.net. |
Reporting a wrong or missed result
If CiteProof marked something verified that is wrong, or missed a citation, tell us. Send the specific citation or passage and what you expected. Please do not email your brief or any client information. We cannot retrieve your brief, because we do not store it. We will reproduce the problem with the citation you send and tell you what changed.
Who we are
CiteProof is operated from Nairobi, Kenya. We are in Nairobi time (East Africa Time, UTC+3), so US replies typically arrive during US morning hours.